QuikSim eSIM — Frequently Asked Questions (FAQ)

Find instant answers to common eSIM queries for travelers and digital nomads.

Frequently Asked Questions

What is eSIM?

AAn eSIM is a digital SIM that lets you activate a cellular plan without using a physical SIM card. It is built into your device and can be easily programmed to work with different carriers.

How do I know if my device is eSIM compatible?

Most new smartphones, tablets, and smartwatches support eSIM. This includes the iPhone XS and newer, the Google Pixel 3 and newer, and many newer Samsung devices. Check your device settings or the manufacturer's website for compatibility.

How much time does it take to activate eSIM?

eSIM activation usually takes just a few minutes. After purchasing a plan, you'll get a QR code to scan from your device, and the setup process is fast and simple.

Can I use my eSIM in multiple countries?

Yes! Our eSIM plans work in many countries, and you can easily switch between different regional plans while traveling. See our coverage map for availability in specific countries.

What happens to my regular SIM when I use an eSIM?

Your device can have both a physical SIM and an eSIM active at the same time. This means you can keep your regular number while using our eSIM for data connectivity abroad.

Can I use my eSIM across multiple devices?

No, eSIMs are device-specific. However, you can purchase multiple eSIM plans for different devices using the same account.

What happens if I delete my eSIM profile?

Your plan will be deactivated, but we can re-issue your eSIM if needed. Contact the support team with your order details for assistance.

Do eSIMs work for calls and texts?

Our travel eSIMs are for data only. For calls/texts, we recommend using a VoIP app like WhatsApp or keeping your primary SIM active.

Can I top-up my eSIM data?

Yes! Most plans offer add-ons. Log in to your account to purchase additional data before or during your trip.

Is there any difference in speed compared to physical SIM?

No, eSIMs offer the same 4G/LTE/5G speeds as physical SIMs of the same network operators.

How do I switch between eSIM profiles?

On your device, go to Settings > Cellular/Mobile > eSIM. You can toggle between profiles or set one as the primary profile for data.

What is your refund policy?

Inactive eSIMs are eligible for a full refund within 15 days. Once scanned, plans cannot be returned, but can be transferred in some cases.

What to Do If You Don’t Receive the QR Code?

If you do not get a QR code we are sorry for that please email support@quiksim.codestrail.com with your name, email, phone and order id we will help you in giving you the QR code.

Can I top up or extend my eSIM?

Yes you can change or top up/renew your eSIM plan and covrage through our app and website.

Connect With Us

View our compatibility list • Read more about activation steps • See all available destinations

Still have questions? Contact us anytime – our support team is available 24/7.